Support
Answers before you personalize
Find clear answers on rendering, formats, editing windows, and payments for your personalized video invitation.
Occasions
Which occasions are supported?
Templates cover many celebrations, and each one offers occasion-specific personalization fields so your details fit the event.
Audio
Can I customize the audio?
Yes. Add your own names, messages, and details during personalization, then review the result in preview before you continue.
Delivery
How do I download my video?
After payment is verified, your order page offers a secure download, and a confirmation email with a backup receipt follows automatically.
Rendered videos are formatted in high resolution for messaging platforms and mobile display. You can replay and edit during preview before confirming your order.
Still have a question about your order or a custom request?